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How do I log in to Uphold on the web? – Uphold Help Center
Clear, step-by-step instructions and troubleshooting to get you back into your Uphold account securely — whether you're logging in for the first time or solving a hiccup.
Why this matters
Accessing your Uphold dashboard on the web gives you a full desktop experience to manage currencies, cryptocurrencies, precious metals, and transfers. Uphold uses strong device-based verifications to keep accounts safe — which means the login flow is intentionally tighter on desktop browsers. If you follow the steps below you’ll be logged in securely and understand how to troubleshoot common problems.
Quick login — the short version
Quick steps: Visit uphold.com, click Log in, enter your email and password, then confirm the login on your trusted mobile device if prompted. :contentReference[oaicite:5]{index=5}
Full, step-by-step login guide
Step 1 — Open the Uphold website
In a desktop browser, go to the official Uphold website: https://uphold.com. Always ensure the site address is correct and that you're on a secure HTTPS connection (padlock icon in the browser address bar).
Step 2 — Click Log In
At the top-right of the Uphold homepage you'll find a Log in button. Click it, and a login dialog/page will appear where you can enter your credentials.
Step 3 — Enter your email and password
Type the email address associated with your Uphold account and your password. If you don't remember your password, use the Forgot your password? link on the login form — this will start a password reset flow. :contentReference[oaicite:6]{index=6}
Step 4 — Verify using your trusted mobile device (important)
For security, Uphold may require that you approve the browser login from a mobile device where you're already signed in. This is a deliberate protective measure: when you attempt to sign in on the web you’ll receive a push notification on the Uphold mobile app or be prompted to scan a QR code. Approve the request on your phone and the web session will complete. :contentReference[oaicite:7]{index=7}
Step 5 — Two-factor authentication (2FA) if enabled
If you have 2FA enabled, you may be asked to provide a security code — either an SMS code, authentication app code, or use another method you configured. If you need to change your 2FA method, follow the security settings in your account. :contentReference[oaicite:8]{index=8}
Troubleshooting common login problems
I don’t see the login notification on my phone
Several reasons can prevent a push notification from arriving: phone in Do Not Disturb, Focus modes enabled, app notifications disabled, or network issues on your device. Try:
Open the Uphold mobile app directly — sometimes the approval prompt appears inside the app.
Check phone notification settings and ensure Uphold notifications are allowed.
Make sure your phone has an active internet connection (Wi-Fi or cellular).
I don’t recognize the login attempt
If you receive a login request you don’t recognize, tap No, it's not me on the mobile prompt. Then follow the security guidance in your Uphold account and report any unauthorized activity to support. Do not approve unknown requests. :contentReference[oaicite:9]{index=9}
Forgot password — how to reset
Use the Forgot your password? link on the login page. You’ll receive an email with a reset link — follow it on the same device and avoid using VPNs while resetting to reduce verification problems. If you don’t get the email, check your spam or promotions folder. :contentReference[oaicite:10]{index=10}
Can’t complete mobile approval (lost phone or no longer signed in)
If you no longer have access to the trusted mobile device needed to approve a web login, you’ll need to recover access through Uphold Support. Expect identity checks — this is for your account's safety. Use the support contact and request forms (links below) to open a support ticket.
Security best practices for logging in
Keep a trusted device
Maintain at least one trusted mobile device with the Uphold app installed and push notifications enabled. The desktop login depends on this device for many users. :contentReference[oaicite:11]{index=11}
Use strong, unique passwords
Use a password manager to generate and store long unique passwords. Never reuse your Uphold password on other sites.
Enable 2FA
Two-factor authentication adds a critical security layer. Prefer authenticator apps where possible over SMS (SMS is better than nothing, but apps are generally more secure). :contentReference[oaicite:12]{index=12}
Beware phishing
Never click login links from unexpected emails. Always type uphold.com manually or use a trusted bookmark. Confirm the website has the HTTPS padlock.
Advanced: logging in when traveling or using VPNs
Logging in from a new location or via a VPN can trigger extra verification. If possible, avoid using a VPN during login or ensure your trusted mobile device is accessible to approve the attempt. If you must use a VPN, be prepared to verify identity or reset 2FA if necessary.
FAQ
Q: Is the web version available on mobile browsers?
The web version is intended for desktop browsers. On mobile you’ll generally be directed to use the Uphold app or prompted to install it for a smoother experience. :contentReference[oaicite:13]{index=13}
Q: What should I do if I see an unfamiliar email about login attempts?
Don’t click any links in unexpected emails. Log into your Uphold account manually from the official site and review security activity. If needed, change your password and contact support.
Q: How long does the login approval last?
Once approved your web session will remain active per Uphold’s session policy. Always sign out on shared devices and enable automatic timeouts in your account where available.
Wrapping up
Logging into Uphold on the web is straightforward if you follow the steps above, but the flow emphasizes device-based approvals for good reason — it helps protect your funds and account from unauthorized access. If you hit a roadblock, use the password reset or support channels listed below.
Helpful official links (quick access):
If you still can’t log in after trying these steps, open a support request from the Uphold Support Request page so the team can help.
Quick links
Pro tip
Keep the Uphold mobile app installed and notifications enabled on at least one trusted phone so browser logins are smooth and secure.